Provider Help Desk: (p) 888-420-9711 (f) 800-408-1088 | Member Help Desk: (p) 866-796-2463 (f) 207-287-8601
Prior Authorization (PA) Helpdesk (for Provider PA inquiries): (p) 888-445-0497 (f) 888-879-6938

Welcome to the State of Maine Pharmacy Unit Home Page

Our vision is Maine people enjoying safe, healthy and productive lives. We will accomplish this by providing accurate and up-to-date information for Members, Pharmacy and Healthcare Providers.

Important Information for MaineCare Members

Effective July 1, 2021
Office of MaineCare Services are implementing changes to Buprenorphine criteria at the point of sale (POS) effective 7/1/21 for detailed information please see the Prior Authorization Process for Buprenorphine Frequently Asked Questions link listed below:
Buprenorphine FAQ July 2021

MaineCare COVID-19 activities effective Wednesday, March 18, 2020

In response to the COVID-19 emergency and to ensure that MaineCare members are able to access to the medications they need, the Office of MaineCare Services (OMS) is implementing changes at the point of sale, effective March 18, 2020 on: Early Refills, Co-pays and Prior Authorizations. For detailed information on these changes please see the complete newsletter listed under General Pharmacy Info, Memos and Mailings


In the Pharmacy Unit of DHHS, we provide Members with information on Prescription Drug Plans. We keep Members, Pharmacies, and Healthcare providers up-to-date on changes in policy and regulations. If you have a question or need assistance with your drug plan or a policy:

Members can call our Member Help Desk at: 1-866-796-2463, TTY: 1-800-423-4331
Pharmacies can call our Pharmacy Help Desk at: 1-888-420-9711
Providers can call Customer Service at 1-866-690-5585


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