Provider Help Desk: (p) 888-420-9711 (f) 800-408-1088 | Member Help Desk: (p) 866-796-2463 (f) 207-287-8601
Prior Authorization (PA) Helpdesk (for Provider PA inquiries): (p) 888-445-0497 (f) 888-879-6938

Welcome to the State of Maine Pharmacy Unit Home Page

Our vision is Maine people enjoying safe, healthy and productive lives. We will accomplish this by providing accurate and up-to-date information for Members, Pharmacy and Healthcare Providers.


In the Pharmacy Unit of DHHS, we provide Members with information on Prescription Drug Plans. We keep Members, Pharmacies, and Healthcare providers up-to-date on changes in policy and regulations. If you have a question or need assistance with your drug plan or a policy:

Members can call our Member Help Desk at: 1-866-796-2463, TTY: 1-800-423-4331
Pharmacies can call our Pharmacy Help Desk at: 1-888-420-9711
Providers can call Customer Service at 1-866-690-5585


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